Fix payment issues, such as declined or incomplete transactions

If yous have problems paying for Google products, yous might need to fix a problem with your payments profile.

Find the issue yous're experiencing below:

"Your transaction cannot be completed"

A diverseness of dissimilar situations may trigger this message. Endeavour these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments middle settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If yous're using a desktop computer, endeavour the transaction using the Google production'due south website.
    • If you're using a mobile device, endeavour using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you don't already accept i and visiting the Google Store to try the transaction once more.

"Unable to complete transaction: Expired card"

Bank check to see if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Please utilize some other form of payment."

Note: These steps as well utilize if yous see the fault message "Your payment didn't get through. Please endeavor a different payment method or try once more afterward."

Try the following:

  1. Check to run into if your payment method is up to date. If it isn't, update it in the Payments eye, then try your purchase over again.
  2. Make sure you lot have enough coin in your account for the purchase.
  3. If you lot're even so having issues, contact your bank to see if in that location's a problem with your business relationship.
  4. Try making the buy once again with a different payment method.

"Your payment was declined due to an issue with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a piddling more information to protect your account against fraud.
  • Nosotros demand a little more information to comply with Eu law (European customers just).

To fix the issue, try the post-obit:

  1. Go to the Payments center.
  2. Have activity on any errors or requests in the payments centre.
    1. You might demand to verify your identity before you can buy anything through your Google Account.
  3. Brand sure your name, address, and payment information are up to date.

"Unable to process payment: Low bill of fare balance"

You lot might non have enough funds in your account to make the payment. Check your business relationship balance or contact your depository financial institution.

Ineligible or unavailable credit or debit menu

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the card before you can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within ii days, you'll find a temporary accuse on your menu argument forth with an 8-digit lawmaking.
  5. To consummate verification, go to pay.google.com and enter the viii-digit code.

If y'all try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Cheque how long ago you tried to verify your card.
    • If less than 2 days: Wait upward to ii days.
    • If more than two days: Check your bill of fare argument. You should find a temporary charge from Google chosen "GOOGLE Examination," with an viii-digit lawmaking.

Card is grayed out & says "carte du jour is ineligible"

You can't use this card for this purchase. Endeavor to make the purchase again with a different card.

If the card you want to utilise isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more than almost what to do if you temporarily or permanently closed your payments profile.

If y'all're however having trouble, contact support.

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